Disclosure summary
The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.
Source-reported weakness categories
CWE-89
Source-specific records & product guidance
Sources retain their own attribution and scoring. Follow the original record to confirm affected versions, fixed releases, and configuration conditions.
NIST National Vulnerability Database · NVD-CVE-2026-94539
Open original source · Updated Oct 06, 2026
Only CPE matches marked vulnerable=true are indexed. AND/OR platform conditions must be checked in the original NVD record.
Original records & references
- NIST NVD record
- CVE Program record
- plugins.svn.wordpress.org
- plugins.trac.wordpress.org
- plugins.trac.wordpress.org
- plugins.trac.wordpress.org
- plugins.trac.wordpress.org
- plugins.trac.wordpress.org
- www.wordfence.com
PUBLISHED 2026-10-02T23:16:37-04:00
MODIFIED 2026-10-06T11:04:52-04:00
INGESTED 2026-10-06T11:45:30-04:00